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Refund and Returns Policy

At Beeston Delight Supermarkets LTD, customer satisfaction is a top priority. We understand that there may be instances where you need to return an item or request a refund. This policy outlines the process for returns and refunds when shopping on Beeston Delight Supermarkets LTD.

1. Eligibility for Returns

To be eligible for a return, the item must meet the following conditions:
The item must be unused, in its original packaging, and in the same condition that you received it.
A return request must be made within 3 days from the date of delivery.
You must provide proof of purchase (e.g., order number, receipt).
Certain items, such as perishable goods, custom-made products and personal care items are not eligible for return. Please check the product details before purchasing.
 

2. Return Process

If you wish to return an item, please follow these steps:
Contact Beeston Delight Supermarkets LTD customer support via whatsapp icon at the bottom to initiate the return process.
You will receive instructions on where to send the returned item.
The returned item must be shipped back to Beeston Delight Supermarkets LTD within 3 days of your return request being approved.
Customers are responsible for paying the return shipping costs unless the product was defective or incorrect upon delivery.
Once your return is received and inspected, we will notify you of the approval or rejection of your return.

3. Refunds

a. Approval Process

If your return is approved, a refund will be processed and the funds will be returned to the original payment method used at checkout. This process typically takes 1 to 3 business days.
b. Partial Refunds
In some cases, only partial refunds are granted, such as when:
The item is not returned in its original condition, or is damaged due to reasons not caused by Beeston Delight Supermarkets LTD.
The return is requested beyond the allowed return window of 3 days.
c. Non-Refundable Items
Certain items are non-refundable, including but not limited to:
Perishable goods (e.g., food)
Personal hygiene items (e.g., undergarments)
Gift cards
d. Late or Missing Refunds
If you haven’t received your refund after the specified processing period, please:
Check with your bank or payment provider.
Contact your credit card company, as processing times may vary.
If you’ve completed these steps and still have not received your refund, contact Beeston Delight Supermarkets LTD customer support via the whatsapp icon at the bottom.

4. Exchanges

Exchanges are only available if the item you received is defective or incorrect. In such cases, please contact Beeston Delight Supermarkets LTD within 3 days of receiving the item. If a replacement is not available, a full refund will be issued instead.

5. Damaged or Defective Products

If your item arrives damaged or is defective, please contact Beeston Delight Supermarkets LTD within 3 days of receiving your order. Be prepared to provide photos or other evidence of the damage or defect.
For damaged or defective products:
Beeston Delight Supermarkets LTD will cover the return shipping costs.
You can request a refund, replacement or store credit.

6. Shipping Returns

After contacting Beeston Delight Supermarkets LTD customer support and receiving return instructions:
Pack the item securely in its original packaging (if possible) and ship it to the address provided.
Beeston Delight Supermarkets LTD is not responsible for items lost or damaged during return shipping, so we recommend using a trackable shipping service.
Unless the item was defective or shipped incorrectly, customers are responsible for return shipping costs.

8. Contact Information

If you have any questions or need assistance with a return or refund, please contact us using the Whatsapp icon at the bottom.

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